How to Get Support and Contact Your Account Manager

Your Support Channels

Client Portal — Your first stop for everything. Review deliverables, check your AEO score, track citations, and manage your Prompt Targeting all from your portal at clickelevate.ai/portal.

Email Support — All plans include email support. Reach us at hello@clickelevate.ai. We respond within 1 business day (Starter and Growth) or same business day (Authority).

Strategy Calls — Growth and Authority clients receive a 30-minute monthly strategy call. Your account manager will reach out to schedule it at the start of each month. You can also request an additional call at any time.

How to Request Changes to Deliverables

The fastest way to request changes is directly in your portal. Open the deliverable, click Request Changes, and type your notes. Be specific — "Please change the business hours to 8am–6pm Monday–Friday" gets a faster, more accurate result than "Please update the hours."

For urgent changes or questions that are not deliverable-specific, email us directly.

What to Bring to Your Strategy Call

To get the most out of your monthly call:

• Review your latest AEO score and citation rates before the call
• Note any prompts where competitors are appearing but you are not
• Have a list of any new services, locations, or offers to add
• Flag any deliverables you are unsure about

Response Time Expectations

| Request Type | Starter | Growth | Authority | |---|---|---|---| | Email support | 1 business day | 1 business day | Same business day | | Deliverable revisions | 48 hours | 48 hours | 24 hours | | Manual prompt test | On request | On request | On request | | Strategy call | Not included | Monthly | Monthly |

Cancellation

All plans are month-to-month. To cancel, email hello@clickelevate.ai with 30 days notice. Your portal access and all deliverables remain available until the end of your final billing period.